Privacy policy

Last updated: 26 July 2026

Live Free Now respects your privacy and is committed to protecting your personal information. 

This Privacy Policy explains how Live Free Now collects, uses, stores and protects your personal information.  

It applies to personal information collected through this website, enquiries, appointments, sessions and related communications. 

This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy and any separate client agreement, intake form or informed consent document that applies to the services provided. 

1. Information we collect

We may collect personal information that is reasonably necessary to provide our services, including: 

• Your name; 

• Contact details such as email address, phone number and residential address; 

• Appointment information; and 

• Information you voluntarily provide or disclose during sessions, appointments or enquiries. 

We only collect information that is necessary to effectively provide our services. 

2. How we collect your information 

We may collect personal information directly from you when you: 

• Contact us with an enquiry; 

• Book, manage or cancel an appointment; 

• Participate in a session; 

• Provide information through forms or other communications; or 

• Use this website. 

We may also collect limited website usage information through analytics tools and cookies as described in this Privacy Policy and our Cookie Policy. 

3. How your information is used

Your personal information may be used to: 

• schedule, manage or cancel appointments; 

• communicate with you directly; 

• deliver our services; 

• send you session materials or recordings; and 

• improve our services and website. 

We will never sell your personal information. 

4. Sensitive information and health information 

Some information you provide may be sensitive information, including health or wellbeing information disclosed during sessions, appointments or related communications. 

We only collect sensitive information where it is reasonably necessary for the provision of our services, and we handle that information with appropriate care and confidentiality, subject to the exceptions set out in this Privacy Policy. 

5. Confidentiality

Your privacy and confidentiality are deeply respected.

Confidential or Personal Information shared during sessions is treated as confidential, except where disclosure may be required to meet our duty of care obligations or as required or authorised by Australian law, including where: 

• There is an immediate or imminent risk of harm to yourself or another person; 

• Disclosure is required under a subpoena or court order; or 

• Disclosure is required to meet mandatory reporting obligations under State or Commonwealth law. 

We will provide you with an Informed Consent Form upon your request. 

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, or unauthorised access. 

Your information may be stored securely using trusted third-party services, including: 

• email platforms; 

• scheduling systems; and 

• secure cloud storage. 

Where services are delivered online or information is provided electronically, we will take reasonable steps to protect your information in accordance with this Privacy Policy. 

7. Disclosure of your information 

We may disclose your personal information where reasonably necessary to provide our services, to store or manage information securely using trusted third-party service providers, or where disclosure is required or authorised by law. 

This may include disclosure: 

• To trusted third-party providers as outlined above; 

• Where there is an immediate or imminent risk of harm to you or another person; 

• Where required under a subpoena or court order; or 

• To meet mandatory reporting obligations under State or Commonwealth Law. 

8. Accessing or updating your information

You may request access to, or correction of, your personal information at any time by contacting us. 

We will consider requests to access or update personal information in accordance with applicable privacy requirements. 

9. Retention of your information 

We may keep records relating to your enquiries, bookings, sessions and services, including personal information and session-related materials, in secure electronic or other storage systems.

Client records are stored securely and will generally be retained for a minimum of seven years following the archive of your file, unless a longer retention period is required or permitted by law. 

After the applicable retention period, we may securely destroy, delete or de-identify records in accordance with our legal and operational requirements. 

10. Website analytics 

This website may use analytics tools to help us understand how visitors use the website. 

These tools may collect non-identifiable information such as: 

• pages visited; 

• time spent on the site; and 

• browser type. 

11. Cookies

This website may use cookies to enhance your browsing experience. 

Cookies may also be used in connection with website analytics and related website functionality. For more details, please see our Cookie Policy. 

12. Privacy concerns or complaints 

If you have a question, concern or complaint about how your personal information has been handled, please contact us using the details set out in this Privacy Policy. 

We will consider your concern in good faith and aim to respond within a reasonable time. If your concern is not resolved, you may request that it be escalated for further review. 

13. Changes to this policy

This policy may be updated from time to time and without notification. 

The latest version will always be available on this website for your reference. 

14. Contact

If you have questions about our Privacy Policy, please contact:

Live Free Now
Email: info@livefreenow.com.au